We hire an exciting candidate, show them the basics of the business, and marvel at what a good job they are doing their first month……….only to have them fall off dramatically within 60-90 days, leaving us wondering what happened.
How many times have we made this same mistake ?
Staff training is not a single event; it is a process, ongoing and evolving. It never ends – once you think your staff is well trained, turnover or expansion brings you right back to new people. Many times we lose people simply because we leave them alone while they are doing a good job, afraid to “upset the apple cart”. This is a costly mistake – high performers need more than just praise; they need constant feedback and challenging tasks, as well as continued education in their fields. Your best performers will either become bored, or start cutting corners, when left alone for a prolonged period of time.
Additionally, your mediocre performers will never become better simply because they read a manual. How many times have we given our staff clear instructions, seen to it that they understood what we expected, and still been disappointed to see them stop following the process, sometimes within days of the training ? It is happening to most of us today, somewhere within our business. Constant training, monitoring, and feedback from experienced professionals is necessary to retain your people and increase their effectiveness.
What type of staff training or continuing education are you providing ? Are you examining reports and financial returns with your managers and staff daily, or are you so busy that these only get addressed after a “slow month” ? What metrics are you using to analyze your performance in each category ?
Many companies exist to provide you with software that will record data on everything you need to run your business; however most owners are unsure where to begin when it comes to the implementation of the systems necessary to gauge success. We suggest daily production meetings, complete with a training topic each morning. Your staff will look forward to these meetings if they are presented as a learning experience rather than simply a report card on their performance. Constant review of procedures, policies, and training is necessary if you wish to take advantage of any type of seminar or software program. Continuing education is an investment, not an expense…